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Stop Downloading – Start Listening

Stop Downloading – Start Listening

I recently wrote about the challenges that leaders face when attempting to listen generatively. We spend too much time downloading (to reconfirm what we already know, i.e. not really listening) or listening factually (to confirm or disconfirm what you already know,...

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Listen to Lead Change

Listen to Lead Change

“The success of an intervention depends on the interior condition of the intervener.” Bill O'Brien, former CEO of Hanover Insurance, famously said this. It underscores that not only does it matter what leaders do and how they do it, but that their interior condition,...

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